Frequently Asked Questions

Do you need a subscription to use the Kinsa app?

The Kinsa app is free for health tracking, care guidance and seeing community illness levels. Users have the option to subscribe to doctor visits.

Does it store past temperature readings?

Yes, this thermometer can store past temperature readings and symptoms through the free smartphone app.

Which Kinsa thermometer is best for me?

The Kinsa QuickCare thermometer is great for all ages, especially babies under 6 months old. The Kinsa Smart Ear thermometer is a great option for families with young kids or older adults who may have arthritis or other mobility challenges.

Can Kinsa thermometers be used without a smartphone?

Yes, the Kinsa QuickCare and Kinsa Smart Ear thermometers can be used without a smartphone.

Do Kinsa thermometers have a backlit display?

Yes, the Kinsa QuickCare and Kinsa Smart Ear thermometers have a backlit display.

Are Kinsa thermometers battery operated?

Yes, the Kinsa QuickCare and Kinsa Smart Ear thermometers are battery operated and batteries are included with the purchase.

Are Kinsa thermometers easy to clean?

Yes, the Kinsa QuickCare and Kinsa Smart Ear thermometers are designed with easy to clean features. It is recommended to use mild soap and water to clean the thermometer tips.

Are Kinsa thermometers waterproof?

The Kinsa QuickCare and Kinsa Smart Ear thermometers are water-resistant but not waterproof. This means that while they can withstand water sprays, they should never be submerged in water.

Is it easy to read the temperature?

Yes, the Kinsa Smart Thermometers have screens that are easy to read and connect to our app to store your readings.

Does it have a memory function?

Yes, the Kinsa app can store all health symptoms and temperature readings.

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Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you may return your order within 30 days of delivery for a full refund.

Eligibility

Items must be returned in their original condition with all parts, accessories, and packaging included.

Refunds

Once your return is received and inspected, we will process your refund to the original payment method within 5–7 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.

Original Shipping Costs

Original shipping charges are non-refundable.

To start a return, contact our Customer Care team at support@kinsahealth.com for instructions.